Activate data recovery

As our loyal customer, you can now receive this benefit, worth hundreds of euros, completely free of charge.

What is the Data Recovery service?

If your device breaks and you lose access to your valuable photos and documents, the experts at Ontrack will try to recover your lost data at no cost to you. You need to activate the service in My F‑Secure before any loss of data. After activation, the service will be part of your F‑Secure Total subscription.

How does the Data Recovery service work?

If your device breaks and you lose access to your valuable photos and documents, contact F‑Secure support.

The experts at Ontrack will contact you and advise you where to send your device, at no cost to you.

If recovered, your files will be delivered to you digitally or on a USB drive within two weeks.

When can I get a free data recovery attempt?

You can request data recovery for one of your devices any time as long as your F‑Secure Total subscription is valid. The free data recovery attempts from Ontrack are limited to one per year.

Make sure you follow these steps to be eligible for data recovery:

Activate the Data Recovery service in My F‑Secure before any loss of data occurs
Keep the F‑Secure app installed on your devices with the latest updates

You also need to fulfill the following criteria when making a data recovery request:

You have a valid F‑Secure Total subscription purchased from our online store, Cleverbridge
Your devices fulfill the Ontrack terms and conditions for this service